‘Please answer your phones’

2019-03-14 06:00

Police have issued an urgent plea to residents of Lwandle and Nomzamo to answer their phones when receiving calls from a private number.

This comes after they noticed that residents are avoiding private calls, which is affecting police operations and service delivery to the community.

Sergeant Mthokozisi Gama, spokesperson for Lwandle police, said the number of the station no longer shows when calling cellphone numbers, after problems with the station’s telephone lines were attended to last year (“Police lines up again”, City Vision, 25 October 2018).

But now many residents who have laid charges, or are sought by the police with regard to cases, are reluctant to answer calls from unknown numbers.

“In some cases the police want to follow up on a case or are checking the services rendered to them, but cannot reach the community,” Gama explained.

“New telephone lines are currently being installed at the station, but all calls from the current lines continue to display ‘unknown number’.”

Gama could not confirm when the matter will be solved, but indicated that the service provider says it will take some time to fix.

“This places a heavy load on the police to reach our clients and provide speedy service delivery,” he pointed out. “Therefore, we kindly request anyone who previously contacted Lwandle police for any assistance, or has opened a case, to answer calls from unknown or private numbers.”

Gama said once the matter has been attended to the community will be informed.

Problems with the station’s lines followed damage to infrastructure and theft of cables in the Lwandle policing precinct. The issue of cable theft also affected the functioning of Lwandle Migrant Labour Museum and the Hector Peterson Library last year.

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