Shoprite and banks at Gugs Mall unfair to senior citizens

2017-07-20 06:01

I am disgusted by the treatment elderly beneficiaries of social welfare receive at the hands of the management at the Gugulethu Mall.

And I find it appalling that 23 years into our democracy, senior citizens have to stand in long queues to receive what is due to them.

I refer here to the sad spectacle that plays itself out whenever it is the first day of every month.

The Gugulethu Mall is a case in point.

It is winter, wet and cold in the Cape, yet the elderly have to stand outside in the same queues as young beneficiaries, with no preferential treatment to receive their grants.

This is inhuman and strips the elderly of any semblance of dignity by being subjected to those lines, without even the offer of chairs or wheelchairs for the infirm.

One can imagine, with most of them being on medication and having to stand in the rain and cold for that long.

It is like a repeat of a horror movie.

Shoprite and the banks that operate in the mall are the biggest beneficiaries of the custom that the elders spend in the mall. They do not even offer the courtesy of warm refreshments for these senior citizens.

Their service is really poor and slow, yet these establishments are the very reason for these long queues. I suggest these banks and supermarkets should dedicate a certain terminal or service to our elderly so as to negate a situation where they have to stand in lines forever.

Security guards should guard the mall, and stop being line managers. They are depriving our young and unemployed job opportunities as line coordinators. These line coordinators can take charge of these lines on payment days, and would also be in a good position, moving the elderly forward.

I am convinced that management of Guguletu Square or the supermarkets or banks can afford to pay for these line coordinators. They can either achieve this by making minimal contributions towards the cause, or each entity can remunerate a line coordinator.

Andile Sfuba Tapile Gugulethu

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