Shoprite teller leaves much to be desired

2017-04-20 06:00

On Saturday, 08 April 2017 we were standing in line at the Langa Station Shoprite kiosk, but minding our own business.

There were about seven of us, and I was the second person in front of the queue.

Suddenly, the assistant or cashier dropped us a bombshell: “Ndiyavala mna ngoku! Ndiye lunchini!”.

I reaction, the group of people in the queue started moaning, and in my disbelief found myself saying: “No! She didn’t just say that!

I asked her, “So, what about us?”, and in the most arrogant of replies, she stung back: “Andazi kaloku ndiye lunchini mna!”

Again, the refrain: “You just didn’t say that!”, blurted itself out of my mouth. In full glare of the customers, she proceeded to serve her last customer, and as if to prove to all and sundry, logged out of the machine and left us standing there, totally gobsmacked.

I usually lose my cool in instances like these and take the person down, but not this time.

I took it with the pinch of understanding that “In life we are all different.” Nevertheless, I asked someone to go look for the Store manager, she came and I told her how her fellow staff member treated us like we were her friends, and rudely told us about her lunch hour, which we had nothing to do with to start with. I told her that we came here to buy, so we deserve respect, and that I take offence in the way this girl spoke to us and that she doesn’t deserve to work with people.

There has been so many complaints about this Langa Station Shoprite. There was once a discussion around it on Facebook. Everyone had a story to tell and it transpired to me that Shoprite either does not train their staff or they’re just plain unpolished. This also made me look down on the Matric certificate, a requirement at this retail store. I know a lot of people who do not have Matric, but are seasoned by nature.

I have since taken this matter up with the Shoprite Head Office by writing a complaint and emailing it to them. I recommended that they look into training their staff so as to breed happy customers. And in my case, I recommended that they be trained on Customer Service. Shoprite’s Regional manager and the store manager have since called to apologize for the encounter and have promised to discipline the said cashier. It has always been said that Black people seldom complain of bad service. I refuse to be treated as such. Such behaviour will not be tolerated, not on my watch.

Noxolo Dilima Langa

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