I am glad that City Vision and the local police station commander has given us, as residents, the opportunity to raise our concerns regarding Lwandle Police Station. I will speak in my personal capacity and from my experiences regarding the service at that police station.I reside in Mandla Street, Asanda Village. From 2010 to 2016 my house was burgled three times, while my car was broken into twice. With every incident, I reported the happenings to the local police. In September last year, my house was again burgled and I again reported the case at the police station. However, I have never received any communication on the progress of the investigations on any of the cases. The only form of communication I received from the police, was SMSes confirming the cases were registered, detailing the case numbers and who the investigating officers were. In the most recent burglary, a TV set bought for me and insured by a family member was stolen. I have been to the police station several times to request a copy of the docket, as is the requirement from the relevant furniture store. But each time I visit the station for this purpose, I am told the investigating officer is not at the office. I have even asked for his personal contact number so that I can call him to arrange for an appointment, but I wasn’t assisted in this regard. I will finally pay-off the stolen TV set at the end of June and have not been able to replace the device through the insurance company, because I was not assisted by the police.After my horrible experience with Lwandle police, I can’t help asking myself why I should trust those working at the police station. Bantu Landingwe Colonel Xolani Williams, Lwandle police station commander, responds: As the station commander of Lwandle, I firstly want to tender my apology to our client for the service that was not properly rendered. Secondly I would like to advised the client, who is a complainant in this case, to liaise with us as soon as possible so that we can follow-up on the matter. As reflected in my letter addressed to the community of Lwandle, as a station we seek to address such issues and challenges regarding service delivery (“Open letter to Lwandle residents”, City Vision, 12 April). I have implemented tools in the community service centre to assist me in monitoring police services and I appeal to the community to make use of it. I have also enrolled a survey to rate our services holistically, so that we can improve where we did not do right. I further request the community to immediately liaise with my office should they not be happy with the rendered services. By reporting poor service, I will be able to detect what went wrong. If the fault is on our side, we will then able to improve and better our services in future. In this week, I will be meeting with the police members stationed at Lwandle to address them on issues of service delivery and, hopefully, we will able to see a change. I also humble request to the letter writer to take into consideration that I am the new station commander and I will not be aware of any incidents if it was not reported to me. Therefore, I thank him for letting me know and undertake to I do my best to liaise with him regarding this matter.