‘Why I should trust those working at the station’

2018-04-26 06:00

I am glad that City Vision and the local police station commander has given us, as residents, the opportunity to raise our concerns regarding Lwandle Police Station.

I will speak in my personal capacity and from my experiences regarding the service at that police station.

I reside in Mandla Street, Asanda Village. From 2010 to 2016 my house was burgled three times, while my car was broken into twice. With every incident, I reported the happenings to the local police.

In September last year, my house was again burgled and I again reported the case at the police station.

However, I have never received any communication on the progress of the investigations on any of the cases. The only form of communication I received from the police, was SMSes confirming the cases were registered, detailing the case numbers and who the investigating officers were.

In the most recent burglary, a TV set bought for me and insured by a family member was stolen. I have been to the police station several times to request a copy of the docket, as is the requirement from the relevant furniture store.

But each time I visit the station for this purpose, I am told the investigating officer is not at the office. I have even asked for his personal contact number so that I can call him to arrange for an appointment, but I wasn’t assisted in this regard.

I will finally pay-off the stolen TV set at the end of June and have not been able to replace the device through the insurance company, because I was not assisted by the police.

After my horrible experience with Lwandle police, I can’t help asking myself why I should trust those working at the police station.

Bantu Landingwe Colonel Xolani Williams, Lwandle police station commander, responds: As the station commander of Lwandle, I firstly want to tender my apology to our client for the service that was not properly rendered. Secondly I would like to advised the client, who is a complainant in this case, to liaise with us as soon as possible so that we can follow-up on the matter. As reflected in my letter addressed to the community of Lwandle, as a station we seek to address such issues and challenges regarding service delivery (“Open letter to Lwandle residents”, City Vision, 12 April). I have implemented tools in the community service centre to assist me in monitoring police services and I appeal to the community to make use of it. I have also enrolled a survey to rate our services holistically, so that we can improve where we did not do right. I further request the community to immediately liaise with my office should they not be happy with the rendered services. By reporting poor service, I will be able to detect what went wrong. If the fault is on our side, we will then able to improve and better our services in future. In this week, I will be meeting with the police members stationed at Lwandle to address them on issues of service delivery and, hopefully, we will able to see a change. I also humble request to the letter writer to take into consideration that I am the new station commander and I will not be aware of any incidents if it was not reported to me. Therefore, I thank him for letting me know and undertake to I do my best to liaise with him regarding this matter.

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