‘Probe senior management’ - angry clinic patients

2017-04-13 06:01


PATIENTS collecting their medication at the Tongaat Community Health Centre are hot under the collar and want health officials to investigate the management of the clinic. The patients are complaining about the poor service they receive from the clinic and being made to sit in queues for almost the entire day waiting for their medication.

The patients who spoke to the Weekly accused the staff at the clinic of dragging their feet and not doing their jobs sufficiently.
Residents also complained about queuing from 5am until 10am waiting to collect files with the details of their medication.

A TB patient from Gwalas Farm, Nombuso Dladla (41) said she came to the clinic at 7am on Monday and waited till 4.30pm.
“Nurses are so rude and are not willing to listen to us. I joined the queue from early in the morning until the afternoon, but I was not attended to by anyone. I came back the next morning, the line was worse than the first day I came to the clinic. I only receive my medication on Tuesday.

“Nurses are always on a go-slow and when we asked them to at least dispense medication to those patients with chronic illnesses; they [nurses] ignore us. The officials must probe the senior management of the clinic. They must give us answers as to why they give us such a poor service.”

Another patient, who wanted to remain anonymous, sent an email to the Weekly saying: “We have been queueing from the morning waiting for our files [with medical records], no one is attending to us. When we complain nurses shout at us. We arrived at the clinic from 4am and join the line. We wait in the line until 1pm [with] nurses not even attending to a single patient.”

Ward councillor Dolly Munien confirmed that her office received numerous complaints from patients accusing the management of clinic of inefficiency and poor delivery.

“In my last visit to the clinic I asked nurses why they were not attending to the patients. To my surprise, the lady at reception was very rude to me when I asked why patients were not given the files.”

When the Weekly reporter visited the clinic on Monday and Tuesday patients confirmed that there was a delay in receiving files and dispensing medicine.

CEO for the Tongaat Community Health Centre doctor BM Roopsingh said: “The workers [in the clinic] are not on a go-slow. We are currently experiencing high volumes of patients coming from areas outside of our catchment. Patients come from as far as Ndwedwe, Stanger, Hambanathi, Verulam and other areas that are not in the Tongaat CBD.

“I would like to encourage patients to rather go to their clinics as we experience this high number of people coming to our clinic. The staff at the clinic are doing their best to attend to all the patients. We open at 7am; patients must go to their nearest clinics.”


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