GKM Viewpoint

2017-11-03 06:00

GREETINGS to the people of Kokstad.

Making revenue work for us

The Greater Kokstad Municipality has identified the need to interact with consumers with regards to debt collection. When we had discussions with management regarding debt collection we agreed to use October to educate our consumers about the importance of paying their debts on time and in full.

The campaign was launched on October 17 in the urban area and township to focus on customers who had not responded to the municipality when asking them to pay their accounts.

The municipality is going on a door-to-door campaign to educate its customers to pay their accounts on time and to resolve their billing issues.

Over and above visiting customers and educating the community on the importance of paying their accounts consistently, on time and in full, the municipality will also use the opportunity to do data cleaning to update customer details and in order to resolve some of their queries.

Council and staff will spend whole month of October in all the areas where municipal services are rendered for exchange of revenue.

The programme has been launched in a bid to be proactive and engage customers on a one-on-one basis to try to understand why they are not paying their accounts even though they have made certain arrangements. These are customers who have received correspondence informing them of their outstanding debt.

The municipality wants to move away from cutting off the consumer’s electricity, but wants to understand the reasons of non-payment. Our consumers assume that while they have queries pending or have not received their monthly statements, they should not pay for the services they have consumed.

E-Communication

The fourth industrial revolution entails the use of a cyber network as means of communication and information dissemination. In complying with the regulations and keeping our community informed Greater Kokstad Municipality now provides an e-services portal. This service enables customers to receive their statements via email as opposed to conventional postage.

This system also provides a secure online e-services web portal where consumers can:

• have access to electronic copies of current and historical statements and SMS notifications; and

• view or change their contact details information.

How?

• Open your web browser, insert https://mymunicipality -kzn433.emunsoft.co.za/ into your URL and click enter or visit municipal website click on consumer portal (right top)

• Click register > insert your details > click register at the bottom of the online registration form

• The system will send you an activation e-mail to the e-mail entered in your online form, open the e-mail and click here to activate your account

• Click login > click consumer tab > insert username > insert password > click login

• Insert your account number > insert your internet pin (top left-hand corner of your statement) > click link and use.

As the municipality we are doing all in our power to ensure efficient and effective delivery of serves. I urge the community to make use of these services.

Thank you.

The municipality is going on a door-to-door campaign to educate its customers to pay their accounts on time and to resolve their billing issues.

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