GREETINGS to all.INDIGENT BENEFICIARIESLocal government plays a role as part of the whole system of three spheres of governance in addressing poverty through directly providing free or subsidised services to poor households. Within local government is the concept of a social package, a set of services provided to the indigent. Our Indigent Policy dictates that once a combined income of all residents in a household is less than R3 400, that family qualifies to be profiled for indigence. Due to the level of unemployment and poverty within our communities, there are both households and citizens who are unable to pay their rates, hence they fall within the indigent bracket. On an annual basis, there have been more than 6 000 indigent beneficiaries in our municipality but in the 2017/2018 financial year the number has dropped significantly to 5 048 beneficiaries. CUSTOMER CARE UNIT Through this municipal unit, we are quite pleased with the way our stakeholders are engaging with us using firstname.lastname@example.org We have received a series of formal complaints, suggestions, appeals and so forth through e-mail from different stakeholders. We also set aside contact numbers: 071 808 7882 and 039 259 5053 as another way to enhance participation from our stakeholders. It is on that note that we would like to continue encouraging the fruitful utilisation of these contacts because such participation adds value to our public participation. REVIVAL OF COALITION COMMITTEE As a municipality, we have realised that the welfare of our stakeholders is paramount for our growth. The factual reality is that our municipality is fast-growing, therefore capacitation, mentorship and empowerment of the NGOs operating within Umzimkhulu are of vital importance. On October 19, we will be reviving the structure of all NGOs and CBOs so that they can elect their leadership. BEREAVEMENT We have once again been struck by a dark cloud as we sadly lost one of our employees, Mr Anthony Riet-Muller. He joined our municipality in 2015 as a firefighter in our Disaster Unit. This young lad worked tirelessly to ensure that the lives of the ordinary citizens in Umzimkhulu were safe. Riet-Muller will forever be missed, and we were deeply saddened by his passing away. We would like to pass words of sincere condolences to the entire Riet-Muller family. May God give them strength to bear this great pain through Matthew 11: 28-30. Till we meet again.