Msunduzi call centre to be improved

2015-08-27 06:00

AN operational voice-recording system is being considered for the Msunduzi call centre in order to maintain proper record of conversations between customers and the call centre.

Municipal manager, Mxolisi Nkosi, said this would help when complaints come through about the lack of assistance from those handling queries at the call centre.

Following a complaint which was recently resolved by the municipality regarding poor service from the call centre, the recommendation was made to Exco to implement a recording system to ensure high service quality.

“We regret that such an incident happened however, we are making a change for the better and it’s great that we have already started improving the call centre from what it used to be,” said Exco member, Jabu Ngubu

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.