Claim directly, asks Road Accident Fund

2018-09-12 06:02

The Road Accident Fund (RAF) encourages victims of road accidents to claim compensation directly, without involving a third party, as they then receive the full amount claimed.

To create awareness, the RAF is running the #KeepItSimple campaign.

According to the RAF, since the introduction of direct claims initiatives less than a decade ago, direct claims have increased, growing from 15% in 2011-’12 to 37% in 2017-’18.

The public can reach the RAF via a wide network which includes customer service centres, social media platforms and the website to access assistance and information when lodging a claim.

Any claims queries or clarification required may be channeled through the RAF call centre on 086-023-5523 from Monday to Friday, between 07:45 and 16:00.

Assistance is available in any of the 11 official languages.

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