Clients scammed

2018-02-14 06:00

Eskom has strongly warned consumers in the Free State and Northern Cape about scammers who are defrauding customers.

Stefanie Jansen van Rensburg, Eskom spokesperson, says numerous reports from customers were received about being defrauded by scammers pretending to be Eskom contractors responsible for testing, replacing or calibrating Eskom meters. She says incidents took place in both of these provinces.

“The scammers call Eskom customers and tell them that they will be visiting them to test meters and replace faulty meters.

“They then ask the customers to pay up front, directly into their bank account.

“After that the customer never hears from them again and no meter test is done,” Jansen van Rensburg says.

She says this came to their attention after a few customers contacted Eskom to enquire about when the meter test will be done.

Eskom then informed the complainants that the person who had called them was not affilia­ted with Eskom in any way and that they have been the victims of fraud.

“Eskom reminds our customers that all payments to Eskom should be done through the normal billing system into the bank accounts as provided on their Eskom bills. No cash should be given to any Eskom employee or contractor visiting customers’ premises and no payments should be made into a bank account other than the one officially provided by Eskom on the Eskom bill.”

As an Eskom customer, payments for services rendered will always be required to be made directly to Eskom and never to an Eskom contractor.

Customers are urged to be vigilant of opportunists who are purposefully exploiting members of the public.

Suspicious persons or activities can be reported by calling the Eskom Contact Centre on 08600-37566 or the Eskom Fraud Hotline on 0800-112-722.


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