Sassa reassures all

2018-02-07 06:01
The multipurpose centre in Platfontein, where the South African Social Security Agency (Sassa) operates from.   Photo: Boipelo Mere

The multipurpose centre in Platfontein, where the South African Social Security Agency (Sassa) operates from. Photo: Boipelo Mere

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Frustrated Platfontein community members are calling for intervention with regards to the trips they are being forced to make back and forth to the South African Social Security Agency (Sassa) office, while officials hardly pitch for work, according to them.

They feel they are being deprived of Sassa services, as they reportedly spend hours queueing at the multipurpose centre in Platfontein, only to be told to go home as the officials are not coming.

They claim it has become a nightmare for them to go to the Sassa offices, as they are not considered in any way.

Some of the community members have revealed that they were informed that the officials went to Sassa on Tuesdays and Wednesdays, but that they (the officials) could spend weeks without attending to them.

According to the visit sche­dule forwarded to Express Northern Cape by Sassa, their services are supposed to be rendered to the Platfontein community on Mondays, Wednesdays and Thursdays for different services during February and March.

On the day of Express Northern Cape’s visit to the offices, there were mostly women with their children who dispersed to go home.

Katrina Kathrada said she travelled the road every day with her child, who she had to register for a grant.

“You see, this is what we are talking about. We have been coming here for Sassa services and we are turned away,” said Kathrada.

“I have been coming here everyday with the hope that the officials will come. I mean, Kimberley is not even far from here for them to drive those government cars.”

In response to a media enquiry, Sassa revealed staff of the Tlhokomelo local office were the ones who rendered services to the Platfontein community twice a week.

Inno Khunou, senior mana­ger of communication and marketing, stated that the language dynamics of Platfontein necessitated that the two !Xun and Khwe communities be served on separate days, as Sassa had only one official who understood and spoke these indigenous languages.

“This official lives in Platfontein and is based at the Tlhokomelo local office. The official reportedly went on vocational leave in mid December, thus there was no one to take over his responsibility,” said Khunou.

“The local office relies on this official to communicate with the communities of Platfontein.”

Khunou promised that plans were afoot for Sassa to team up with other government departments to render a basket of services to Platfontein in March 2018.

  • Beneficiaries and the public of Platfontein are reassured that Sassa will continue to render social grant services according to the existing schedule that will be posted at vantage points in the area to inform in advance of the presence of Sassa.

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