Fear mounts as Sassa system hits a glitch

2020-05-06 06:01
Some of the pensioners waiting to receive their grants on Monday.photo: supplied

Some of the pensioners waiting to receive their grants on Monday.photo: supplied

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SOCIAL grant beneficiaries expressed their concerns after the South African Social Security Agency (Sassa) failed to pay over 450 000 pensioners in KwaZulu-Natal on Monday, May 4.

However, Social Development Minister Lindiwe Zulu allayed fears on social grants and assured the beneficiaries that the old age grant recipients will receive their grants from Tuesday, May 5 and today, May 6. Zulu was quoted in the media saying the system hit a technical glitch that affected many pensioners in KwaZulu-Natal on Monday.

Pensioner Thandayiphi Khumalo (70) said she was disappointed after she returned home empty-handed on Monday.

“I am very disappointed. I have used my last money to travel from Mabomvini to Greytown and I had to go back home empty handed. They should fix this problem and ensure it does not happen again,” she said.

Another pensioner Muzi Ngcobo (68) said other social grant beneficiaries must be patient while the department is fixing the matter.

In a statement, Sassa said the South African Post Office will be doing manual payments to decrease the impact of the problem in affected areas. The statement read: “Sassa has also roped in BankServ to assist with speeding up the process of crediting the affected accounts. This comes as Sassa started staggering grant payments to decrease the amount of people collecting different grant types at stores and ATMs. In terms of this new arrangement, older persons and disability grants were due to be paid on May 4 and 5 and all other grant types will be paid from May 6. Child grants, which are to be paid from Wednesday, May 6 will not be affected at all. In the past, the payment of grants started on the first of the month and attracted huge numbers of people to payment facilities. In the current situation things need to be done differently due to the Covid-19 outbreak.”

On Tuesday morning, social grant beneficiaries lined up outside the banks and the Post Office in Greytown to collect their grants.


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