Centre provides vital services for the community

2015-10-28 06:00

THE Archie Gumede Multipurpose Community Centre in Clermont is one of the Thusong Service Centres created by the government as a one-stop service centre that provides government and municipality information and services to communities, through the development communication approach, in an integrated manner.

Centre supervisor, Chris Hlatshwayo, said these centres provide a variety of services, organised according to the six-block service model.

“The model reflects an ideal Thusong Service Centre. Since community needs are the driving factor in service provision, this model is modified to suit the context and environment of each Thusong Service Centre,” said Hlatshwayo.

The creation of the centre came about because people were unable to get in touch with government.

“Getting information and services from government was difficult because of being sent from place to place and office to office without getting any help. This led to despondency and a lack of faith in government to provide effective services.

“It is worse in rural areas where distances are vast and travelling to urban centres to get service and information is expensive. It is for this reason that Thusong Service Centres have been identified as the main way of implementing development communication.”

Archie Gumede MPCC is also in partnership with the Sizakala Centre which takes care of municipal issues communities encounter.

“The centre has all the services that a community needs, for instance the Department of Home Affairs which helps members with any issues relating to identity document applications, birth certificates and immigration issues, the Department of Social Services and Population Development which processes social grant applications and pension fund applications.

“The Sizakala Customer Care Centre that takes care of issues relating to electricity, water and other municipal issues. We also have the Metro Police, a library, Development and Planning Centre, Community Participation and Action Support, Government and Communication and Services, a clinic, Communication and Tele Centre and a Parliamentary Constitution office.”

For more information on the Archie Gumede Centre, contact 031 311 2548/9 or email sizakala@durban.gov.za.

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