Do not settle for mediocrity

2015-06-09 06:00

THE recent incidents of employees in KFC washing chicken on the pavement and the sharpening of knives by employees once again on the pavement in Umhlanga may be indicative of poor management at certain outlets.

The media is a powerful tool in the dissemination of news and information.

What the public has seen may be the tip of the iceberg when it comes to compliance in respect to cleanliness.

What goes on behind closed doors away from public scrutiny may be too gross to contemplate.

I remember while working for an appliance company, a customer from a local restaurant brought in their mixing/liquidiser machine for repairs.

When the technician opened the top cover, practically hundreds of cockroaches poured out of the machine.

The general appearance of the machine was grimy, greasy and dirty, yet it was used in the preparation of food for customers.

Franchises that do not meet their expectations in respect to neatness, cleanliness and customer satisfaction must be avoided to jolt management into action to improve conditions that customers are not happy with.

The customer ultimately determines the financial viability of any business. The customer is always king.

As the king you have the powers to command, demand and change things. Kings do not settle for mediocrity but expect exceptional service at all times. Go out there and make the difference, you as the customer deserve only the best.


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