Call Centre open for balance queries

2019-04-18 06:00

RATEPAYERS can now contact the Kouga Call Centre to find out what their municipal account balance is or to obtain an access key to register for Kouga Municipality’s online account service.

This is the good news from Corporate Services Portfolio Councillor Bryan Dhludhlu.

Dhludhlu said operators at the Call Centre had been trained to assist the municipality’s Revenue section with the flood of balance queries they receive when account payments are due.

“Many people don’t want to wait for their accounts to reach their post boxes or inboxes and thus phone to know how much they owe. As a result, it’s often difficult to get through to the Revenue section because of the many walk-in and telephonic queries they receive,” he said.

“This has been a great frustration for residents; hence, we have trained our Call Centre operators to assist with balance queries.

“This will enable the Revenue section to focus on other account-related queries and speed up the service to ratepayers.”

He said ratepayers would also be able to obtain an access key from the Kouga Call Centre should they wish to register on the municipality’s website to receive their accounts via email.

“Once you have your access key, registration is easy.

“Simply go to the municipality’s website at www.kouga.gov.za, click on the ‘Ratepayers Info System’ link and follow the prompts under the registration option,” he said.

NEXT ON NEWS24X

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

Inside News24

 
Traffic Alerts
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.