Delay in emailing of accounts

2019-02-07 06:00

OWING to a technical glitch, there was a delay in the emailing of municipal accounts last week.

Kouga Mayor Horatio Hendricks said the problem has since been resolved and the accounts were emailed again.

“This means there might be some residents who received their accounts twice. Please ignore the second email if your account reached you the first time as per usual. We apologise for any confusion the glitch may have caused.”

He encouraged residents to register with the municipality to receive their accounts via email or to view them online.

“It is a convenient way to receive and keep track of your municipal accounts.”

The registration process is as follows:

  • Contact the municipality’s Income section at Jeffreys Bay at 042 200 2200 to obtain an access key.
  • Go to the municipal website at
  • Click on the “Ratepayers Info System” link on the home page.
  • Click on the “Register Here” option
  • Complete the info as requested. This will include a user name, password, the account holder’s name, surname and ID number, the postal and physical addresses, at least one contact phone number and email address.
  • Once you have completed this section, your login name and password will be forwarded to the email address used during registration. You can use the link in the email to confirm registration and log in to the Ratepayers Info System.
  • Once logged in, you can link your existing Kouga municipal account/s to your user profile. Do this by clicking on the “click here to link an account to your user ID” icon.
  • Fill in your account number and the access key supplied by the Income Department. Your account will now appear under the “My Accounts” section.
  • If you have more than one account, you do not have to register again. Simply add a new account to your existing profile using the account number and access key.

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