Link app leaves residents fuming

2018-03-15 06:00

TEETHING problems with the newly integrated Link system - offering communities a direct line to the Kouga Municipality to report issues and monitor progress made - have residents fuming.

Despite reporting several service delivery complaints at the Sands in Jeffreys Bay since November last year via the Link system, and being notified that the problems have been resolved, nothing has been done to date.

According to a furious resident, street lights are not working, several manhole covers are missing, drainage systems are left open, and illegal dumping of household garbage and building rubble are rife - especially in Camelon Sanctuary and Blackberry Road.

“Overgrown erven are also a major problem. Not only is it a health risk, but also a safety problem and fire ha-zard,” says the resident. “Walking on some pavements is impossible as the overgrown bushes and grass creep into the road. And if you get tired of walking, you can sit down on one of the plastic chairs that have been placed over the open manholes.”

She continues that several “unwanted characters” have made some of the open plots in Magnolia Crescent their “homes”.

Furthermore, electrical boxes are kept closed with wooden sticks, instead of locks.

“The Sands? No, it must rather be called The Dumps,” says the resident.

Corporate Services Portfolio Councillor Hattingh Bornman says, “Kouga is one of the first municipalities in the country to use the Link system and there have been some teething problems. Despite these problems, more than 9 700 service faults and requests have been logged through the system and the majority of these have been addressed successfully.

“We apologise for the complainant’s recent experience. It is being attended to. Should other residents have similar experiences with the app, we ask that they please resubmit the same complaint that was incorrectly marked as “resolved”. This will ensure that the complaint goes back to the relevant service department, while also alerting management to the fact that the complaint was not dealt with satisfactorily.”

The Link app can be downloaded at https://linkapp.co.za/#dl. The call centre can be reached at 042 200 2200 during office hours and at 042 291 0250 or 042 291 0283 after hours.

The municipality furthermore cautions residents that the municipality is upgrading its phone systems and that most of the direct extensions for officials have changed. The switchboard number remains unchanged at 042 200 2200.

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