Link celebrates first birthday

2018-10-18 06:03
Download the Link app by simply scanning the QR code. Photo:SUPPLIED

Download the Link app by simply scanning the QR code. Photo:SUPPLIED

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KOUGA is gearing up for the first birthday of its call centre and Link service delivery app.

The call centre and app went live on 23 October last year and have made a tremendous difference to the manner in which service requests and fault reports are handled by the municipality.

“When we took power, we promised the people of Kouga that we would improve the way the municipality responds to complaints. That has become a reality thanks to the call centre and Link app,” said Executive Mayor Horatio Hendricks.

“Many of the initial teething problems have been resolved and we look forward to building the centre from strength to strength.”

Service reports and faults can be logged at the call centre seven days a week, from 7.30am to 7pm, by dialling the municipal switchboard number at 042 200 2200 and choosing option 5 of the automated voice prompt.

Alternatively, they can be logged through the Link Powered by Vodacom app. The free app can be downloaded from the Google Play or App Store, scan the QR code or go to https://download.linkapp.co.za/#dl.

Link word een jaar oud

KOUGA berei voor die eerste verjaarsdag van die munisipaliteit se inbelsentrum en die Link-toep.

Die inbelsentrum en toep is amptelik op 23 Oktober 2017 geloods en het binne die eerste jaar reeds ‘n groot verskil gemaak aan hoe diensversoeke en -foute deur die munisipaliteit hanteer word.

“Toe ons beheer van Kouga oorgeneem het, het ons inwoners belowe dat ons die wyse waarop die munisipa-liteit klagtes hanteer, sou verbeter. Die inbelsentrum en Link-toep het dit vir ons moontlik gemaak om hierdie belofte ‘n werklikheid te maak,” het Kouga-burgemeester Horatio Hendricks gesê.

“Baie van die aanvanklike probleme wat ondervind is, is die afgelope jaar opgelos en ons sien uit daarna om vorentoe nog ‘n beter diens aan inwoners te kan lewer .”

Die sentrum is sewe dae ‘n week, tussen 7:30vm en 7nm, oop en kan gekontak word deur die skakelbordnommer, 042 200 2200, te bel en opsie 5 van die elektroniese stemaanwysings te kies.

Klagtes kan ook direk op die Link-toep aangemeld word. Die Link Powered by Vodacom-toep is gratis beskikbaar by die Google Play of App Store. Dit kan ook afgelaai word met die QR-kode of by https://download.linkapp.co.za/#dl.

ULink ubhiyozela unyaka wokuzalwa

IKOUGA izilungiselela unyaka wokuqala wokuzalwa kweziko layo leemfonomfono kwakunye ne-app yokuhanjiswa kweenkonzo uLink?

Eli ziko leemfonomfono nale app ziqale ukusebenza ngomhla we-23 October kulo nyaka uphelileyo kwaye zenze umahluko omkhulu ngokumangalisayo kwindlela ezithi izicelo zeenkonzo neengxelo zeengxaki ziphathwe ngayo.

“Mhla sithabatha ulawulo, sathembisa kubantu baseKouga ukuba sizakuyiphucula indlela umasipala aphendula ngayo kwizikhalazo. Loo nto iye yayinyani, sibulela eli ziko lee mfonomfono nale app yakwaLink,” utshilo uSodolophu uHoratio Hendricks.

“Iingxaki ezininzi ezidibene nokuqala kweli ziko ziye zasonjululwa kulo nyaka udluleyo kwaye sijonge phambili ekunikezeleni inkonzo ephucukileyo ngakumbi kubahlali kwiminyaka ezayo.”

Iingxelo zeenkonzo kwakunye neengxaki zingafakwa kweli ziko leemfonomfono iintsuku ezisixhenxe ngeveki, ukusuka ngo-7:30 kusasa ukuya ngo-7 ngokuhlwa, ngokucofa inombolo kamasipala ye-switchboard engu-042 200 2200, uze ukhethe u-5 kwizalathiso-mazwi.

Kungenjalo, ubani angangena kwi-app uLink Powered by Vodacom. Le app iyafumaneka ku-Google Play nakwi-App Store, okanye uziphekuzele ikhowudi yeQR, okyane uye ku- https://download.linkapp.co.a/#dl.

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