More than 2 000 service requests logged through call centre and app

2017-11-30 06:01
Kouga Mayor Elza van Lingen and the municipality’s team of dispatchers, (from the back) Mvuyisi Ntshota, Martha Nodaka, Florence Mjako, Vuyokazi Batyi and Lesley van Staden, at the launch of the new Kouga Call Centre in Humansdorp in October.           Photo:SUPPLIED

Kouga Mayor Elza van Lingen and the municipality’s team of dispatchers, (from the back) Mvuyisi Ntshota, Martha Nodaka, Florence Mjako, Vuyokazi Batyi and Lesley van Staden, at the launch of the new Kouga Call Centre in Humansdorp in October. Photo:SUPPLIED

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MORE than 2000 service requests were logged through Kouga Municipality’s new call centre and Link app during the first month of operations.

Kouga Mayor Elza van Lingen said a total of 2 313 service requests were reported by communities from 23 October to 23 November, of which 1950 were resolved in that same period.

“We promised residents that we would change Kouga into a caring institution that is responsive to communities’ needs. With the new call centre and app, we are well on our way to delivering on that promise,” she said.

Turn to page 2 for more on the call centre and Link app.

Meer as 2 000 diensversoeke ontvang

MEER as 2 000 diensfoute en versoeke is binne ‘n maand gerapporteer by die Kouga-munisipaliteit se nuwe inbelsentrum en deur die Link-toep (“app”).

Elza van Lingen, Kouga-burgemeester, sê 2313 insidente is vanaf 23 Okotober tot 23 November gerapporteer, waarvan 1950 opgelos is binne dieselfde tydperk.

“Ons het gemeenskappe belowe dat ons die munisipaliteit in ‘n instansie sal omskep wat omgee vir mense. Die inbelsentrum en toep is ‘n groot stap in die regte rigting.”

Verdere inligting oor die inbelsentrum en Link-toep op bl. 2.

Kungene ngaphezu kwama-2000 ezicelo zeenkonzo

KUNGENE ngaphezu kwama-2000 ezicelo zeenkonzo, zingena kwiziko leemfono-mfono likamasipala waseKouga kwakunye ne-app yakwaLink kwinyanga yokuqala yolu hlobo lokusebenza.

USodolophu waseKouga uElza van Lingen uthe ingxelo ibonisa ukuba kungene i-2313 yezicelo zeenkonzo zisuka kubahlali ukususela kumbindi kaOctober ukuya kumbindi kaNovember. Inani lezicelo ezisonjululweyo ziyi-1950.

“Sathembisa kubahlali ukuba sizakuyitshintsha iKouga ibe ngumasipala okhathalayo nozihoyayo izidingo zabahlali. Ngeliziko litsha leemfono-mfono nangale-app, sisekhondweni lokuzalisekisa esosithembiso,” utshilo.

Tyhila kwiphepha lesibini ngeengcombolo malunga neziko leemfono-mfono ne-app yakwaLink.

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