New phone system and direct lines for Kouga

2018-03-15 06:00

KOUGA Municipality is busy upgrading its PABX (private automatic branch exchange) telephone system as part of the institution’s efforts to improve its communications infrastructure.

The upgrade comes with new extensions (direct numbers) for many of the municipal departments.

As any change would have it, the migration has presented some challenges, with the public battling to get hold of departments directly and the switchboard struggling to transfer calls.

“The direct extensions to most departments have changed, consequently, the public will no longer be able to reach staff with these old numbers,” Corporate Services Portfolio Councillor Hattingh Bornman says.

“Our main switchboard and the all-hours emergency numbers, however, remain the same and are operational.”

The switchboard number is 042 200 2200 and the all-hours emergency numbers are 042 291 0250 and 042 200 8330.

“We ask that residents make use of the switchboard number. Our switchboard operators will transfer you to the relevant department.

“We apologise for any inconvenience and appeal to residents to be patient with us during this period,” says Bornman.


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