Report and track service delivery

2017-11-30 06:01

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KOUGA Municipality is making it easier for residents to report and track service delivery problems in their wards.

Executive Mayor Elza van Lingen said the municipality had established a new call centre and integrated its systems with an app called “Link” to form mobile communities for all 15 wards and improve service delivery.

“The Link app and call centre offer residents a direct line to the municipality to report issues and monitor what progress has been made towards resolving grievances,” she said.


The free Link app can be downloaded at, from the Google Play or App Store.

To Link to your Ward, click on “+ “ and “Add Channels”. Click on “Municipal Wards” and follow the process.

You can follow up to three wards but you can report service delivery issues whilst travelling or away from home – Link will automatically place the report in the correct municipal ward.

Further information about Link is available at

Kouga’s new call centre can be contacted on 042 200 2200 (o/h) or 042 291 0250 and 042 200 8330 (a/h).

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