Voice prompts to connect callers to the right municipal department

2018-03-22 06:01

THE installation of Kouga’s new phone system has just about been finalised.

Corporate Services Portfolio Councillor Hattingh Bornman says the municipality’s new PABX system features a voice prompt system which will help connect callers to the department they are looking for.

“Residents will no longer be able to reach departments on their direct extension numbers; however, there will be a voice prompt that callers can follow to connect to the relevant department when they phone our switchboard on 042 200 2200, or they can hold for the operator to be transferred,” he says.

He says the municipality would be monitoring the incoming calls to determine which departments were most often called and that the voice prompts would be programmed accordingly.

At present callers who phone the switchboard number will be transferred to the Kouga Fire Department when they press “1” and the municipal call centre when they press “2”. If you press “3”, you will be transferred to the Traffic department for queries and appointments while pressing “4” will connect you to the Finance department for account queries.

The after-hours numbers for emergencies and the call centre remain unchanged at 042 291 0250 or 042 200 8330.

Bornman says residents are also encouraged to download the Link app to log service requests and faults.

The free Link app can be downloaded at https://download.linkapp.co.za/#dl, from the Google Play or App Store.

To Link to your Ward, click on “+ “ and “Add Channels”. Click on “Municipal Wards” and follow the process.

You can follow up to three wards, but you can report service delivery issues whilst tra-velling or away from home – Link will automatically place the report in the correct municipal ward.

Further information about Link is available at www.linkapp.co.za. Kouga’s call centre can be contacted on 042 200 2200 (o/h) or 042 291 0250 and 042 200 8330 (a/h).


Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.