Confused residents queue up for pension payouts

2018-07-04 06:00
Frustrated residents queued up since 4 am waiting to see if they could withdraw their grant from the Post Office. PHOTO: byrone athman

Frustrated residents queued up since 4 am waiting to see if they could withdraw their grant from the Post Office. PHOTO: byrone athman

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OVER 100 people stood outside the Northdale Post Office, from as early as 4 am, in the hopes of withdrawing their pensions on Monday, due to complications experien- ced by the post office over the week-end.

According to post office staff, all systems were down on Sunday due to computer malfunctions experienced throughout the day resulting in pensioners being unable to access their money.

On Monday morning various people from Northdale, Eastwood and Glenwood rushed to the Post Office and the Northdale Sassa office only to be turned away due to a strike by Sassa staff over wage issues.

Many residents were left in dark throughout the day with no one to provide answers as to what was going on.

“We have come all the way from Glenwood only to be told that there are no staff here to sort our problems out. I want to get my money now because I cannot waste money on taxi fare again,” said one angry woman who wished to remain anonymous.

Many residents complained that they had not received money in their accounts and were at their wits end over how they would do their shopping for the month.

Ward 32 councillor, Rooksanah Ahmed said that her office had been flooded with queries from people.

“These people are the poorest of the poor and most of them do not know what is going on and yet Sassa still does not communicate with them properly,” said Ahmed.

She said she has since met with Sassa officials and visited the post office. She noted that money was being released and that things were back on track after the lengthy delay.

“Every action that Sassa makes affects the poor and should anyone need help I urge them to ask me and I will help,” said Ahmed.

One Northdale resident, Conrad Gengan, said that although he was happy he was going to receive his money, changes still needed to be implemented to ensure that they do not have to suffer through long queues every month.

“Post Office [offices] need to be built in various other areas in order for things to go smoother,” said Gengan.

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