Home Affairs extends operating hours

2020-01-08 06:00

DUE to the demand of services provided by the Department of Home Affairs, the department extended its operating hours to 7 pm from January 2 to January 10, 2020.

According to Siya Qoza, the extension of the time was proposed to meet the anticipated increase in demand for the department’s services during the period before schools reopen.

“The extension of operating hours excludes the weekend when the offices will be closed,” said Qoza, adding that at the beginning of each year the department experiences increases in demand for enabling documents such as issuance of smart ID cards and passports; birth and death certificates; and for amendments and rectifications.

Qoza also explained that the department will ensure that everyone who is inside an office at the time of closing receives required services.

“Office managers and supervisors are to apply their discretion to close the office 30 minutes prior to knock off time, subject to the number of people being serviced,” said Qoza.

He added that this is to allow officials to conclude all the necessary work before 7 pm.

He said the department encourages people intending to visit its offices to do so as early as they can on their preferred day.

“We hope the period of extended operating hours will enable people who have applied for smart ID cards but were unable to collect them because of time constraints to come and collect them,” said Qoza, stressing that Home Affairs is deeply concerned by the amount of uncollected smart ID cards by those who have applied for them.

Furthermore, Home Affairs Minister Aaron Motsoaledi congratulated parents of Christmas Day’s and New Year’s Day’s babies and urged them to register the births of the children at the department within 30 days.

Also, Motsoaledi said after registration, the children will have birth certificates — their first enabling documents.

In conclusion, Qoza explained that people who do not have birth certificates usually have difficulties in acquiring other enabling documents and accessing some government services in future.

— Fever Reporter.

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