Municipality’s service delivery charter, a lie

2016-05-11 06:00

IT is with a sense of exasperation and deep concern that one takes note of the wastage of water due to the poor infrastructure and excessive water leaks in and around the city.

How can a resident log a complaint when the call centre is not functioning? The municipality’s messages about the need to save water during this dire drought has been well advertised, but unfortunately, does not seem to be prioritised.

Our municipality’s service delivery charter, which states that telephonic calls will be answered within five rings is a blatant lie. Futhermore, the charter states that contact is made with the complainants when left on voicemail (24 hours response to queries) is totally untrue - it does not happen.

The charter further states that the turnaround response time to water bursts must be restored within four hours, failing which water tankers shall be provided and residents informed through the call centre, loud speakers or notices - yet another fallacy.

It is obvious that during the past year or warnings, there has been no forward planning to ensure that basic infrastructure was being planned for, despite the DA mentioning this time and time again. We need to implement a computerised water management device to for quick repairs and to detect leaks aiding with reduced consumption as done in the City of Cape Town.

The municipality is failing our city drastically and change is needed. Only you can save our city with your vote.

Naleni Naidoo Via email


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