Nine months waiting for an ID

2018-10-03 06:02

AFTER she lost her identity document (ID) in December last year, Popi Khanyile from Imbali Unit 2 went to the Home Affairs offices in Church Street in January to apply for a new one in the hopes that she would get it soon.

However, to this day, Khanyile has yet to receive her new ID card.

Khanyile said, when she first went to Home Affairs, she was told that her ID would be ready two weeks after applying and she would receive an SMS instructing her to come and collect it.

“It has already been nine months now and no one is giving me a straight answer as to what the hold up is.

Life has now come to a standstill for the 31-year-old.

“What makes the situation worse is that when my ID went missing it had my Sassa card inside. Now I am unable to apply for the new Sassa card because I don’t have an ID.

“I live with my children and am unemployed. Our lives have become so difficult. We worry about what are we going to eat every day.

“Sometimes I do piece jobs in different homes in Imbali so that I can get money to survive until I get my ID but now I’m losing hope that I will ever get it,” she said.

Khanyile told Echo that the first SMS that she received from Home Affairs two weeks after applying for her ID said that there missing documents that she needed to submit in order for her to get her new ID.

“The SMS did not specify which documents were missing so I decided to go to Home Affairs and ask.

“They checked on the system and told me I must bring a letter from the school that I last attended together with copies of my ID which I did.

“After a week I received another SMS telling me that there are missing documents again so I went to inquire about it. I was told to bring ID copies of my parents and a copy of the [school] register confirming that I indeed attended the school. I brought their death certificates because they are both dead now.

“When I went to the school, they told me that they can only provide me with a confirmation letter and not a copy of the register. The school said if the register was the problem the only thing they were willing to do is to allow one of the Home Affairs officials to come and check the register but not make a copy. I went back to Home Affairs and told them. They promised that they will call the school and when everything is sorted they will alert me,”she said.

A furious Khanyile said no one from Home Affairs has called her since and that she does not even have money for transport to go to Home Affairs since she does not have income.

“ I’ve run out of options. We are approaching December now and still I don’t have an ID.

“I can’t even go look for a job,” she said

Pietermaritzburg Home Affairs Office Manager Xolani Maphumulo said they will investigate the matter to find out what why it has taken so long.

He said, under normal circumstances, it takes two or three weeks at most for someone who has lost his or her ID to get a new one.

“The fact that she was requested to submit her parents Identity says that there is a problem. It could that she is sharing an ID number with someone else and we need locate that person so that they can both be given new identity numbers.

“The process of locating someone usually takes about six to eight weeks. I do not know why it has taken so long but we will investigate the matter and try and resolve it immediately,” he said.

Maphumulo said they will call Khanyile and update her on what the problem is with regards her new ID.


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