Power surge damages appliances - residents irate

2016-03-02 06:00
PHOTO: nqobile mtolo Willow Drive residents are irate that the Msunduzi Municipality will not compensate them for their damaged appliances due to a power surge apparently caused by the municipality’s electricians.

PHOTO: nqobile mtolo Willow Drive residents are irate that the Msunduzi Municipality will not compensate them for their damaged appliances due to a power surge apparently caused by the municipality’s electricians.

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WOODLANDS residents in Willow Drive are angry after the Msunduzi Municipality said it will not compensate them for their appliances which were blown up due to a power surge apparently caused by municipal electricians who had been fixing a power fault at a nearby transformer.

Resident Sphamandla Xulu said residents have more than R20 000 worth of damage done to their appliances.

He claims electricians had been fixing a transformer.

“My radio, decoder, entertainment system, microwave and fridge were damaged. We are not the only house that was affected. Five other houses had the same problem. Last March we reported this to the municipality claim office and submitted supporting documents.

“Just recently they told us they could not compensate us. We have fixed some of the appliances, but the municipality has not been fair throughout the process. They did not investigate thoroughly,” said Xulu.

He said that due to the municipality being unresponsive to the matter, many residents stopped following investigations.

The letter Xulu received from the municipality reads: “The circumstances of your loss have been fully investigated and considered and I regret to advise that the claim has been rejected on the grounds of there being insufficient evidence of negligence on the part of council.”

The letter was signed by the municipality CFO Nelly Ngcobo.

“We will contact our lawyers to take extra steps in dealing with this,” said Xulu.

Mlamuleli Lembede said his television­ and radio were damaged and claims the transformer is overloaded as it serves many residential areas.

“We have electricity issues in Woodlands. The transformer normally blows up and catches alight. The municipality should be fair when addressing public issues,” said Lembede.

Echo reporter approached the Msunduzi Municipality for comment and the municipality’s acting marketing and communications manager and spokesperson Nqobile Madonda said: “Claim was rejected by our legal advisor based on [a] technical report from electricity department, and the claimant was advised of the reasons accordingly.”

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