Motherwell service centre open to public after decade of delays

2017-12-20 06:00
: The NMBM’s Customer Care Centre in Motherwell was officially opened last week.                PHoto: SUPPLIED

: The NMBM’s Customer Care Centre in Motherwell was officially opened last week. PHoto: SUPPLIED

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EXECUTIVE Mayor Athol Trollip officially opened the long-awaited municipal service centre in Motherwell NU 4 on December 14.

For the past 10 years, the service centre, which was initially planned to be a Thusong Centre, has been under construction.

Problems of shoddy workmanship, contractors abandoning the site and overspending led to the delays.

When the coalition government took over the city’s reins last year, this was identified as a priority project to speed up service delivery.

The centre will offer the following services: paying municipal services and driver’s and learner’s licenses, and testing. In addition to these services, a third metro police precinct will be opened and operated at the centre early next year.

Officially declaring the centre open, Trollip said that a promise made had been realised.

“We have promised the people of this metro that we will bring quality services closer to where they stay.

“In an area as big as Motherwell, it was important for us to have a facility of this nature. It would be unjust of us for our people to have to travel to neighbouring municipalities for traffic services and yet we have a structure like this left to fall apart,” Trollip said.

He added that the lesson to be taken from the success of the project was that close cooperation between the politicians, who are responsible for oversight and the officials who implement the projects, was critical.

“In every project that we do, we must always make sure that we deliver on time and within budget so that we can save the municipality money for more services, like fixing of the roads, street lights, cleaning the city and stopping water leaks.”

Member of the Mayoral Committee for Safety and Security Councillor John Best said the municipality had applied to register the centre with the National Department of Transport in order to offer full traffic and licensing centre services.

The customer care centre is already operational, where citizens can pay their municipal accounts, check and update their accounts and apply for Assistance to the Poor (ATTP) Scheme subsidies.


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