Problem with prepaid price

2017-09-06 06:01

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THE Nelson Mandela Bay Municipality (NMBM) confirmed last Friday that over 30 000 residents were billed on a wrong tariff plan and has committed to recovering the outstanding monies resulting in a loss of close to R3 million.

NMBM spokesperson Mthubanzi Mniki confirmed that prepaid electricity was indeed mistakenly sold at a lower and incorrect tariff plan, due to a technical error which occurred between twelve midnight on July 1 and 2:30pm on July 2.

“Customers who made electricity purchases within this period would have been affected,” explained Mniki.

He said the municipality sincerely apologises for the inconvenience caused during the recovery plan.

“The municipality values and appreciates ratepayers.

“It is their hard-earned money and their commitment to pay that keeps the city running and moving forward,” he said.

On August 31, the municipality sent out personalised text messages to customers who have to repay less than R100 in order to inform them of the recovery deduction due in September this year.

“Due to a technical error electricity was sold to you on 01/02 July 2017 at a lower tariff for meter no ……………..

“The total amount to be recovered is R…….. This amount will be recovered in September 2017.

“Tel 087 742 0459 for more info.

“Apologies for the inconvenience.”

A similar message was also sent out to customers with more than R100 repayment, which further indicated that the owed amount will be apportioned and deducted in September and October.

Mniki said that purchase patterns have revealed that the affected customers purchase their bulk monthly electricity in the beginning of each month, which makes the dates the best time to recover the loss to council.

“This is a means to minimise the impact of the inconvenience caused to these customers,” Mniki explained. He added that residents can also look out for further communication regarding the recovery plan on their next electricity purchase on their electricity tokens.

Below is a comparison of the correct and incorrect tariff plan applied on the above-mentioned dates.

Correct tarriff plan

0 – 350 kWh at R1.4854 per kWh

351 – 600 kWh at R1.7927 per kWh

601 – 950 kWh at R1.9833 per kWh

951 + kWh at R2.0598 per kWh.

Incorrect tarriff plan

0– 75 kWh at R0.9641 per kWh

76 – 350 kWh at R1.0585 per kWh

351 – 600 kWh at R1.7585 per kWh

601 – 950 kWh at R1.9833 per kWh

951 + kWh at R1.9833 per kWh

“For further clarity and explanation customers are kindly requested to contact the WireIT 24/7 call centre on 087 742 0459,” Mniki said.


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