Noise and nuisance are what residents around The Point shopping mall claim they have to contend with frequently for over a year now.Charl Faurie, a body corporate member of the Sheraton block of flats, says the block has been plagued by inconsiderate delivery vehicles, which frequently cause an obstruction by parking on red lines or are too large to get to the delivery area, which forced them to reverse several times, accompanied by the loud beeping sounds.“Whilst these trucks illegally stand on the red line, delivering their goods, other trucks find it difficult to enter the delivery entrance past these illegally parked trucks, which leads to more manoeuvring and the resultant noise and nuisance. This is further enhanced by the security guards at the delivery entrance screaming and shouting instructions to the drivers as they try to enter the obstructed delivery entrance,” he says. Checkers delivery trucks have crashed into the apartment block boundary wall on three occasions, Faurie says.“We have submitted a claim to our insurance after the second incident and our insurance has paid for the repair of the wall and will institute a claim against Checkers for the amount. However, since the claim, the third incident occurred in June when a Checkers delivery truck again crashed into our boundary wall, and in spite of being confronted by one of our residents to stay until the police arrives, left the crime scene,” he says.Faurie says numerous meetings, emails, SMS messages and calls to the owners of the building, as well as to Checkers, have been ignored and no remedial action, or even an effort to address the situation, is evident. However, Berman Bros Group property and sales manager Bianca Arnsmeyer says every complaint received is attended to. “There is a full team in the delivery area to direct the traffic and divert trucks down to Beach Road,” she explains. “It’s not the centre’s fault that trucks cause an obstruction, but we do everything we can to speed up the process.”The centre has been talking to Checkers representatives, who have committed to rebuild the damaged wall at their own cost.”As the traffic infringements take place on a public road, the centre has no authority over the drivers. However, traffic officers are frequently called out to fine any trucks parking on red lines,” Arnsmeyer says.“We deal with all community complaints. It may not always look like action is being taken, but it is. We are working with the police, traffic department and Checkers, as well as meeting with residents to address any issues,” she says.JP Smith, mayoral committee member for safety and security, says the City's traffic service has received complaints on this matter.“Meetings have been held with the management of the retailers as well as the other roleplayers. “The management of the centre has put measures in place to regulate their deliveries and time slots. Traffic officers patrol the area on an ad hoc basis as well as react directly when complaints are received,” he says.Checkers had not responded to requests for comment at the time of going to print.Sheraton residents have also been disturbed by the noise made by extractor fans, which are in place to extract smoke in case of a fire in the building. “The sound is equivalent to a jet engine right across St Andrews Road from Sheraton,” Faurie says.Siyabulela Mamkeli, mayoral committee member for health, says the City specialised services division received complaints about the noisy emergency extractor fan about a year ago, while the building was still under construction. This noise complaint was dealt with and no further noise complaints about the emergency extractor fan were received thereafter. Arnsmeyer says these fans are activated on occasion to comply with fire regulations, as the building is regularly inspected and needs to be safe for customers. Recent meetings with residents in Beach Road have seen the centre committing to installing buffers, she says.