Fewer complaints about new cars

2015-06-23 06:00

Porsche is the best quality car of the year again, according to new car buyers. 


Porsche is the best quality car of the year again, according to new car buyers. PHOTO: porsche

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

The quality of cars and trucks made by European, Korean and US companies has improved so much in recent years that Japanese automakers, long the industry standard, are having trouble keeping pace.

Research company JD Power found that auto industry quality is improving.

This year’s JD Power brand quality survey reports that for the first time since 2012 buyers reported fewer problems in new cars and trucks than the previous year.

Quality out of the box

JD Power’s senior vice-president, John Humphreys, says: “The cars being built, for the most part, are very good quality coming out of the box.”

The survey covered buyers of this year’s models.

The industry score increased because many companies improved existing models and top automakers “performed better with mechanical and infotainment quality of new models”, the survey showed.

The survey of more than 84 000 car buyers in February and March found that Porsche remains the top brand for quality for the third year in a row.

Top brands for quality

1 Porsche

2 Kia

3 Jaguar

4 Hyundai

5 Infiniti

Worst-performing brands






Koreans on the rise

Humphreys says Korean automakers have been improving for years. While Japanese automakers improved their overall score, the rest of the industry improved more quickly.

Korean brands led the industry with only 90 problems per 100 vehicles, 11 fewer than last year. European automakers followed with 113 problems, beating Japanese brands for the first time.

Japanese automakers recorded 114 problems per 100, an improvement of two over last year. Its result tied with US automakers’ score. The industry average was 112 problems per 100, four better than last year. For the first time in the 29-year history of the survey, Japanese automakers fell below the industry average: Only four out of 10 Japanese automakers showed an improvement.

Humphreys says: “There is a shift in terms of who is doing the best in industry leadership.” This is significant, he says, because Japanese brands promote quality and reliability, but that advantage is eroding.

The survey is the first major assessment of quality for this year’s cars.More survey results

. Winners and losers: Porsche, which won for the third consecutive year, reported 80 problems per100 cars. Fiat was the worst of 33 brands tested with 161.

. Most improved: Infiniti climbed 18 spots to fifth in the ranking with 97 problems.

. Biggest slide: Chrysler fell 19 spots with 143 problems.

. Best corporate performance: General Motors, Hyundai, Nissan and VW had four winners in the segment awards.

– Wheels24

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.