A stream of complaints

2016-09-20 06:00
Yusuf Taliep, is complaining about the constant stream of water running down Station Road in Maitland. PHOTO: gary van dyk

Yusuf Taliep, is complaining about the constant stream of water running down Station Road in Maitland. PHOTO: gary van dyk

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With water savings a priority in the city residents in Maitland are worried about wastage of water.

Yusuf Taliep lives in McGregor Road. He is one of the residents concerned about a constant “stream” in the area. “The problem started about three months ago when a pipe burst behind a neighbour’s property. This almost flooded her property and it was a hassle getting it fixed because the City of Cape Town said it was railway property and there was just no reply from Metrorail. Eventually it was fixed but now the water has just been diverted to run down Station Road.”

In response to the water problem Mayco member for utility services Ernest Sonnenberg says: “The water inspector has been requested to serve a seven-day notice on the property owner, after which the water supply to the property will be terminated should there be no action.”

Taliep also complains about the lack of some services to the area.

“Cleaning crews come out here but they only clean the one side of the road. You can see that all the weeds and overgrowth have been cleared on the paved side but nothing is done on our side. When I ask the crews they tell me that is what they have been told to do.”

Another complaint in this road is concerning maintenance that was done to electric poles in the area. “Some time ago they worked on the poles in the area but when they finished they did not re-tar the area where they were busy,” says Taliep.

“It may not seem like much but it looks untidy and when it rains it is eroding the area where there is no tar. In time that ground will weaken and the poles will fall over. Some of them are already starting to lean.”

The City is also aware of the maintenance needed to streetlight poles in the area.

“The City’s Electricity Services Department still has to do the reinstatement of two main poles along McGregor Road,” says Mayco member for transport Brett Herron.

“The local depot will re-tar the area once the reinstatement has been finalised. This reinstatement of one streetlight pole along McGregor Road has been finalised and the local depot will complete the re-tarring within the next five working days, if all goes as planned.”

Residents are also reminded that the C3 notification system ensures that each contact is logged and a reference number issued.

All complaints should be directed to the call centre number on 0860 103 089, via SMS to 31373 or email to contactUS@capetown.gov.za

Service delivery concerns can be loggeddirectly at www.capetown.gov.za/en/ServiceRequests/Pages/default.aspx.

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