All aboard for poor service

2017-03-07 06:00

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Pelican Park has grown into an extensive housing development in recent years. But with growth comes some serious teething pains.

One of these is public transport and while work continues for the new MyCiti route along Strandfontein Road travelling to work is a bit of a nightmare for residents using Golden Arrow services.

Commuters using the buses to travel in the mornings are hit the hardest with inadequate seating and/or buses that are already full.

Getting a seat is impossible says Carmen Daniels who feels she is paying her clipcard for bad service.

“Everyday there is constant anxiety if we are going to get to work on time,” she says.

“The buses leave from Mitchell’s Plain and pick up passengers along the way and fill up very quickly. By the time it comes here to our area there’s no place to sit. I don’t mind standing now and then, but not everyday. It can’t go on like this, having to stand all the way to town in heavy traffic.”

Lehnnon Martin, another frustrated commuter, feels that the full buses are another major problem.

“We need buses that leave from a depot nearer to us, maybe from Strandfontein, because it’s terrible having a full bus just going past you and you’re worried about getting to work on time.”

Another commuter who used to work for Golden Arrow and does not want to be named says that Pelican Park is not the only area that is affected.

“There are so many routes affected in a similar way. The company does not do enough research to utilise the buses more efficiently to eradicate the problem of full buses happening too early on routes. The inspectors and drivers get feedback from the public every day but nothing gets done.

“It’s wrong that the public has to suffer like this and its about time that they make a smaller terminus in an area like this.”

Bronwen Dyke-Beyer, public relations manager of Golden Arrow, says the company is aware of increased demand in the Pelican Park area.

“This phenomenon is prevalent across all of Golden Arrow’s core routes, where our capacity regrettably does not fully satisfy current demand,” she says.

“This demand is further exacerbated by Metrorail’s service issues, increasing petrol prices and general economic constraints.

“Bus passenger transport is heavily regulated and we are contracted to the provincial department of transport to operate a predetermined number of kilometres based on existing timetables.

“ The possibility of increasing these kilometres is severely affected by governmental funding constraints.

“Golden Arrow would ideally like nothing more than to add many more buses to our fleet and increase our service offering but without additional buses and kilometres being authorised by the provincial department of transport, it simply isn’t possible.”

With regards to the specific problems in Pelican Park she explains they are aware of the growth and the need for public transport due to the new housing development.

“Pelican Park is covered by our Bayview service, which operates to Wynberg, Plumstead, Blue Route, Claremont, Rondebosch and Cape Town,” she says.

“Due to capacity constraints and the bureaucratic issues mentioned above we are unfortunately not able to increase the current service offering at this time.

“The long term road construction and inadequate public transport facilities in the area are problematic but unfortunately fall outside our control as public transport interchanges resort under the City of Cape Town’s jurisdiction.

“In the interim we would like to assure our Pelican Park passengers that we are closely monitoring all our routes, keeping the department informed on a continuous basis and doing everything possible from our side to minimise the inconvenience to our passengers.”


Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.