Call on residents

2019-04-23 06:00

Residents are urged to participate in the City of Cape Town’s Water and Sanitation Department’s annual customer satisfaction survey which closes on Tuesday 30 April.

According to a City statement, the results of the survey are important for planning purposes as well as improving service delivery standards.

“An important aspect of our concerted effort to improve service delivery comprises direct feedback from residents highlighting areas in which we can up our game. Our aim is to provide residents with a high level of management practices in the delivery of water and sanitation services,” said the Mayco member for water and waste, Councillor Xanthea Limberg.

She said residents can be on the look-out for clearly identified fieldworkers over the next two weeks. They will be surveying businesses and residential areas in various suburbs across the city.

The results will help the department to:

. Establish and maintain an acceptable level of service satisfaction;

. Identify any areas that need

improvement;

. Uncover any needs we are not currently addressing, especially in the informal and business areas;

. Inform communication strategies;

. Interrogate and evaluate the effectiveness of marketing campaigns.

“Residents can rest assured that their identity will be kept confidential. The City will only receive the outcomes of the survey and not any personal information,” added Limberg.

To complete the survey, visit bit.ly/2vjwGLb

The survey will take approximately 20 to 30 minutes to complete. If residents do not have time to complete the full survey, they may select portions they wish to comment on specifically.

For more information and to confirm if the fieldworkers are legitimate, residents may contact the City’s call centre on 0860 103 089.

Residents are urged to participate in the City of Cape Town’s Water and Sanitation Department’s annual customer satisfaction survey which closes on Tuesday 30 April. According to a City statement, the results of the survey are important for planning purposes as well as improving service delivery standards.

“An important aspect of our concerted effort to improve service delivery comprises direct feedback from residents highlighting areas in which we can up our game. Our aim is to provide residents with a high level of management practices in the delivery of water and sanitation services,” said the Mayco member for water and waste, Councillor Xanthea Limberg.

She said residents can be on the look-out for clearly identified fieldworkers over the next two weeks. They will be surveying businesses and residential areas in various suburbs across the city.

The results will help the department to establish and maintain an acceptable level of service satisfaction; identify any areas that need improvement; uncover any needs we are not currently addressing, especially in the informal and business areas; inform communication strategies and interrogate and evaluate the effectiveness of marketing campaigns.

“Residents can rest assured that their identity will be kept confidential. The City will only receive the outcomes of the survey and not any personal information,” added Limberg. To complete the survey, visit bit.ly/2vjwGLb.

The survey will take approximately 20 to 30 minutes to complete. If residents do not have time to complete the full survey, they may select portions they wish to comment on specifically.For more information and to confirm if the fieldworkers are legitimate, residents may contact the City’s call centre on 0860 103 089.

Residents are urged to participate in the City of Cape Town’s Water and Sanitation Department’s annual customer satisfaction survey which closes on Tuesday 30 April.

According to a City statement, the results of the survey are important for planning purposes as well as improving service delivery standards.

“An important aspect of our concerted effort to improve service delivery comprises direct feedback from residents highlighting areas in which we can up our game. “Our aim is to provide residents with a high level of management practices in the delivery of water and sanitation services,” said the Mayco member for water and waste, Xanthea Limberg.

She said residents can be on the look-out for clearly identified fieldworkers over the next two weeks who are surveying both residences and businesses in various suburbs across the city.

Establish and maintain an acceptable level of service satisfaction;

Identify any areas that need

improvement; Uncover any needs they are not currently addressing, especially in the informal and business areas; Inform communication strategies; Interrogate and evaluate the effectiveness of marketing campaigns.

“Residents can rest assured that their identity will be kept confidential.

“The City will only receive the outcomes of the survey and not any personal information,” added Limberg.

To complete the survey, visit bit.ly/2vjwGLb.

The survey will take approximately 20 to 30 minutes to complete.

If residents do not have time to complete the full survey, they may select portions they wish to comment on specifically.

For more information and to confirm if the fieldworkers are legitimate, residents may contact the City’s call centre on 0860 103 089.

Residents are urged to participate in the City of Cape Town’s Water and Sanitation Department’s annual customer satisfaction survey which closes on Tuesday 30 April.

According to a City statement, the results of the survey are important for planning purposes as well as improving service delivery standards.

“An important aspect of our concerted effort to improve service delivery comprises direct feedback from residents highlighting areas in which we can up our game.

“Our aim is to provide residents with a high level of management practices in the delivery of water and sanitation services,” said the Mayco member for water and waste, Councillor Xanthea Limberg.Keep a watchful eye

She said residents can be on the look-out for clearly identified fieldworkers over the next two weeks.

“They will be surveying businesses and residential areas in various suburbs across the city.

“Residents can rest assured that their identity will be kept confidential.

“The City will only receive the outcomes of the survey and not any personal information,” added Limberg.

To complete the survey, visit bit.ly/2vjwGLb.

The survey will take approximately 20 to 30 minutes to complete.

If residents do not have time to complete the full survey, they may select portions they wish to comment on specifically.

For more information and to confirm if the fieldworkers are legitimate, residents may contact the City’s call centre on 0860 103 089.

Residents are urged to participate in the City of Cape Town’s Water and Sanitation Department’s annual customer satisfaction survey which closes on Tuesday 30 April.

According to a City statement, the results of the survey are important for planning purposes as well as improving service delivery standards. “An important aspect of our concerted effort to improve service delivery comprises direct feedback from residents highlighting areas in which we can up our game. Our aim is to provide residents with a high level of management practices in the delivery of water and sanitation services,” said the Mayco member for water and waste, Councillor Xanthea Limberg.

She said residents can be on the look-out for clearly identified fieldworkers over the next two weeks. They will be surveying businesses and residential areas in various suburbs across the city.

“Residents can rest assured that their identity will be kept confidential. The City will only receive the outcomes of the survey and not any personal information,” added Limberg.

To complete the survey, visit bit.ly/2vjwGLb

The survey will take approximately 20 to 30 minutes to complete. If residents do not have time to complete the full survey, they may select portions they wish to comment on specifically. For more information and to confirm if the fieldworkers are legitimate, residents may contact the City’s call centre on 0860 103 089.

Residents are urged to participate in the City of Cape Town’s Water and Sanitation Department’s annual customer satisfaction survey which closes on Tuesday 30 April.

According to a City statement, the results of the survey are important for planning purposes as well as improving service delivery standards.

“An important aspect of our concerted effort to improve service delivery comprises direct feedback from residents highlighting areas in which we can up our game. “Our aim is to provide residents with a high level of management practices in the delivery of water and sanitation services,” said the Mayco member for water and waste, Xanthea Limberg.

She said residents can be on the look-out for clearly identified fieldworkers over the next two weeks who are surveying both residences and businesses in various suburbs across the city.

Establish and maintain an acceptable level of service satisfaction;

Identify any areas that need

improvement; Uncover any needs they are not currently addressing, especially in the informal and business areas; Inform communication strategies; Interrogate and evaluate the effectiveness of marketing campaigns.

“Residents can rest assured that their identity will be kept confidential.

“The City will only receive the outcomes of the survey and not any personal information,” added Limberg.

To complete the survey, visit bit.ly/2vjwGLb.

The survey will take approximately 20 to 30 minutes to complete.

If residents do not have time to complete the full survey, they may select portions they wish to comment on specifically.

For more information and to confirm if the fieldworkers are legitimate, residents may contact the City’s call centre on 0860 103 089.

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