Check meter readers’ IDs

2018-10-16 06:01
An example of a municipal worker’s meter reader card.

An example of a municipal worker’s meter reader card.

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Locals are urged to call the City of Cape Town’s technical operations centre to report their stolen water management devices. The City’s plea comes after a report of an increase in stolen devices in the Athlone area (“Criminals eye water meters”, People’s Post, 9 October).

Luthando Tyhalibongo, the City’s media manger, explains the stealing of water meter devices is an ongoing issue across the city.

Tyhalibongo advises residents to report the incident so that the meter can be replaced immediately. “Once the meter is replaced the customer will be billed according to the usage recorded,” she says.

Tyhalibongo warns locals to be wary about individuals showing up on their doorsteps and posing as City officials.

“Trying to enter a property while impersonating a municipal worker is a known tactic among scam artists, and the City receives reports of schemes like this from time to time. All municipal workers carry a municipal identity document card that residents should ask to check before allowing anyone onto their property.

“The City also recommends that any suspected imposters be reported to the police for investigation,” adds Tyhalibongo.

The City advises residents to submit meter readings themselves by registering on the eServices portal on the City’s website (, and to contact the technical operations centre immediately on 0860 103 089. Residentss can also make use of the City’s WhatsApp number on 063 407 3699 or SMS 31373 to report any such incidents.

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