Dry spell goes unanswered

2016-03-29 06:00
Residents in New Horizons says they have been without water for a month after their service was interrupted unexpectedly. A water meter similar to the pictured one is used by residents in the area. Picture is for illustration.

Residents in New Horizons says they have been without water for a month after their service was interrupted unexpectedly. A water meter similar to the pictured one is used by residents in the area. Picture is for illustration.

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Spending weeks without water at home has been an ordeal for a New Horizons woman.

Resident Patricia Lemmetjies says her water supply has been interrupted on two occasions since last year and she now wants answers from the City of Cape Town.

“I moved recently from Lansdowne to New Horizons. I just have one major problem. My water was disconnected last year from 19 December until 15 January,” she says.

The water was again disconnected on Tuesday 3 March. She is still without water today.

Lemmetjies says she does not see a reason for her service being cut.

“I’m not even in arrears because I’m on the 350F per day system,” she says.

Lemmetjies reported the matter.

“I’ve been to water works in Plumstead, the Civic Centre in the city centre and the water department in Wynberg and in Meadowridge,” she says.

Lemmetjies adds she received a reference number for her complaint but to date nothing has been done.

“I spoke to [someone at] water works in Wynberg and she gave me her office number, but still nothing happened. According to the council it’s the contractors who installed those meters who must come and sort out the problem,” Lemmetjies says.

She adds she is infuriated that she has not received any response from any department.

“I’m without water for three weeks now. How is it possible that the council could pass these faulty meters if they knew that it’s going to be problematic? How can you live in a newly developed area with no running water for three weeks and still the council doesn’t do anything about it?” she asks.

“It’s unconstitutional to be without water. I am a professional person and it’s unhealthy and unhygienic to live in these conditions. I am at my wit’s end now with the council and its empty promises,” Lemme­tjies says.

Ernest Sonnenberg, Mayco member for utility services, says an official was sent to Lemmetjies’s home last Thursday.

“A senior official from the City’s water and sanitation management department visited the property and found that water supply to the property was fully connected. The water has not been restricted for non-payment but the property has been fitted with a water management device, with a set limit of 350F per day,” Sonnenberg says.

The official left his direct contact details with Lemmetjies for when supply shut down unexpectedly.

“The City will be monitoring the device over the next week to determine whether there is any defect or if the daily allocation is sufficient. This will inform the decision of whether the device needs to be replaced or if the resident needs to apply for an increase in daily allocation, based on affordability.

“We will be in contact with the resident until such time as this investigation has been concluded,” Sonnenberg promises.

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