Chronic patients are expected to get a better experience and outcomes, as cutting-edge technology has been introduced at the Western Cape Government Health (WCGH) Chronic Dispensary Unit (CDU) in Parow.A statement by the provincial health department states that the CDU, a contract between the provincial health department and Medipost Pharmacy, is equipped with a bespoke automated chronic medicine dispensing, sorting and parcel assembly line. “Since December 2005, the department has delivered chronic patient medicine parcels to stable chronic patients at either department facilities and clinics, or alternate collection sites. Instead of queuing for their medicines at pharmacies, such patients are able to conveniently collect their medicine parcels, which are specially pre-packaged and dispensed at the CDU for each individual making use of this service,” says provincial health minister Doctor Nomafrench Mbombo. The world-class medicine dispensary system was specially designed to fulfil the specific and stringent requirements of the provincial health department for preparing and dispatching thousands of medicine parcels each month. “The effectiveness of the CDU underpins the service we are able to provide, not only for those patients receiving their chronic medication parcels from medicine collection points but also through assisting to free up capacity in our walk-in pharmacies at hospitals and clinics for individuals who require acute medicines or may need face-to-face consultations with pharmacists,” said WCGH head of department, Doctor Beth Engelbrecht, following an oversight visit last week.