Mayor reaches out

2018-09-25 06:00
Residents flocked to Lotus River Multipurpose Hall last week to engage with the City of Cape Town.PHOTO: Earl Haupt

Residents flocked to Lotus River Multipurpose Hall last week to engage with the City of Cape Town.PHOTO: Earl Haupt

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Outgoing City of Cape Town mayor Patricia de Lille visited the area on Wednesday 19 September, joining ward 65 councillor Patricia van der Ross in presenting an open day to the residents in the area.

“Service delivery excellence is one of the cornerstones of the City of Cape Town’s reputation as a well-run city and it is important that, as an administration, we constantly reach out to residents to inform them of projects in their communities,” said De Lille.

The open day, organised by Van der Ross, is held twice a year and rotates across the ward.

Officials from various departments, including Revenue, Housing, Health, Law Enforcement and Social Development, were part of the open day to assist residents with pertinent issues.

The initiative is about taking service delivery closer to the doorstep of many residents who cannot afford transport fees to go to council offices.

“We want people to contact us. Sometimes people don’t know how. WhatsApp, email, SMS or whatever. So we bring the service here like Metro Police, housing database, health services, and social development – everything here today,” added De Lille, whose mayoral pop-up office initiative has reached many residents in recent times.

She reminded residents that the helpline is a 24-hour service.

“For instance, if you want to know if you are registered on the City’s database for housing, we have an SMS line. You just SMS your ID number and your name to that number (44180) and then we will SMS you back to say that you are on the database and where you are on the database and to confirm that your details are updated and correct. People don’t always need to go all the way to the City to get that information,” said De Lille.

She was happy that residents braved the cold weather to make the most of the opportunity on their doorstep.

“I encourage residents to keep connecting with their area Mayco members, ward councillors and subcouncil offices on a regular basis so that they can be informed of developments in their wards and can work with us to build safe and inclusive communities,” De Lille said.

Van der Ross has held meetings to share plans with residents on how the ward allocation funding for 2018/19 will be spent. The projects include R200 000 worth of upgrades to Stephen Road Park, Brookford Road Park, Lake Road Park and Peter’s Way Park. These parks will be fitted with gym equipment to help residents live active, healthy lifestyles.

A further R250 000 has been set aside for the installation of CCTV cameras in Lotus River as well as traffic calming measures in Grassy Park and Lotus River.

“I have also communicated to the community to come out. Every time when they go to Revenue, Revenue then says they must come to the ward councillor. So what I have done is that I have brought Revenue out here in case the ward councillor needs to answer questions then I am here. I have another two ward councillors here with me in Shanen Rossouw and Gerry Gordon,” said Van der Ross.

While there were residents who still had a few issues raised with the City departments, Van der Ross said they’ll continue to engage with residents following their public meeting a few weeks ago.

“We only started officially on Tuesday 4 September, so we are only two weeks down the line. But to date, we have been very fruitful and this is just the icing on the cake to end off September so that people can know that these facilities are available if they need them,” said Van der Ross, who called for residents to also take accountability for their own households.

“In order to obtain the rebate you need to fill in the application and give us the documents required to go with it for us to do the submission on your behalf. So we are giving you the documents and information and we are submitting on your behalf. All you have to do is fill in the gaps. It is not a lot to ask, but just take accountability. It is your rates in your home. Whether it is for rental rebate or whatever rebate – take that responsibility. Come out and make the effort so that we can help you,” said Van der Ross.


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