Mobile devices making inroads

2019-11-26 06:01
A mobile device initiative aimed at improving service delivery has been rolled out across the City.

A mobile device initiative aimed at improving service delivery has been rolled out across the City.

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A team of officials from the City’s transport directorate has implemented a plan that aligns the spatial, operational and financial data of transport assets to better respond to enquiries and fault reports.

“I am thrilled to unveil this mobile device which has revolutionised the way our depot staff works. It is fully automated, cuts out the middle man and eliminates the old traditional clipboards and has definitely improved our turnaround times. Orders or complaints that have been open for longer are now visible, meaning management can act proactively and direct our actual human resources, materials, equipment, vehicles, and so forth more efficiently,” says Mayco member for transport, Felicity Purchase.

On a typical day, a resident reports a road fault, for example, a pothole or a faulty traffic signal via email, Twitter, or with a call to the Transport Information Centre or the City of Cape Town contact centre.

This is then allocated to the appropriate area depot which is determined by the geographic location of the fault reported. The depot foreman then assesses the reported incident and relays that to the maintenance planner who then schedules the maintenance and advises the depot of the impending work. The maintenance team at the depot then executes or performs the required work.

The team is required to take before, during and after pictures using the mobile device.

“The device is set to enhance service delivery and improve our residents’ living conditions. It speaks to a number of our priorities, including commitment to excellence in service delivery and using technology to transform Cape Town – all for the benefit of our residents,” says Purchase.

This solution optimises and standardises business processes across the local transport depots for roads and networks. This means that the process is the same across the city.

The devices were rolled out to depot managers, project managers, superintendents, foremen, artisans, special workmen and supervisor drivers across 21 road depots, four traffic signal depots and eight districts.

Currently, the solution is rolled out to 400 users.

A team of officials from the City’s transport directorate has implemented a plan that aligns the spatial, operational and financial data of transport assets to better respond to enquiries and fault reports.

“I am thrilled to unveil this mobile device which has revolutionised the way our depot staff works. It is fully automated, cuts out the middle man and eliminates the old traditional clipboards and has definitely improved our turnaround times.

“Orders or complaints that have been open for longer are now visible, meaning management can act proactively and direct our actual human resources, materials, equipment, vehicles, and so forth more efficiently,” says Mayco member for transport, Felicity Purchase.

On a typical day, a resident reports a road fault, for example, a pothole or a faulty traffic signal via email, Twitter, or with a call to the Transport Information Centre or the City of Cape Town contact centre.

This is then allocated to the appropriate area depot which is determined by the geographic location of the fault reported.

The depot foreman then assesses the reported incident and relays that to the maintenance planner who then schedules the maintenance and advises the depot of the impending work.

The maintenance team at the depot then executes or performs the required work.

The team is required to take before, during and after pictures using the mobile device.

“The device is set to enhance service delivery and improve our residents’ living conditions.

“It speaks to a number of our priorities, including commitment to excellence in service delivery and using technology to transform Cape Town – all for the benefit of our residents,” says Purchase.

This solution optimises and standardises business processes across the local transport depots for roads and networks.

This means that the process is the same across the city.

The devices were rolled out to depot managers, project managers, superintendents, foremen, artisans, special workmen and supervisor drivers across 21 road depots, four traffic signal depots and eight districts.

Currently, the solution is rolled out to 400 users.

A team of officials from the City’s transport directorate has implemented a plan that aligns the spatial, operational and financial data of transport assets to better respond to enquiries and fault reports.

“I am thrilled to unveil this mobile device which has revolutionised the way our depot staff works.

“It is fully automated, cuts out the middle man and eliminates the old traditional clipboards and has definitely improved our turnaround times.

“Orders or complaints that have been open for longer are now visible, meaning management can act proactively and direct our actual human resources, materials, equipment, vehicles, and so forth more efficiently,” says Mayco member for transport, Felicity Purchase.

On a typical day, a resident reports a road fault, for example, a pothole or a faulty traffic signal via email, Twitter, or with a call to the Transport Information Centre or the City of Cape Town contact centre.

This is then allocated to the appropriate area depot which is determined by the geographic location of the fault reported. The depot foreman then assesses the reported incident and relays that to the maintenance planner who then schedules the maintenance and advises the depot of the impending work.

The maintenance team at the depot then executes or performs the required work.

The team is required to take before, during and after pictures using the mobile device.

“The device is set to enhance service delivery and improve our residents’ living conditions. It speaks to a number of our priorities, including commitment to excellence in service delivery and using technology to transform Cape Town – all for the benefit of our residents,” says Purchase.

This solution optimises and standardises business processes across the local transport depots for roads and networks.

This means that the process is the same across the city.

The devices were rolled out to depot managers, project managers, superintendents, foremen, artisans, special workmen and supervisor drivers across 21 road depots, four traffic signal depots and eight districts.

Currently, the solution is rolled out to 400 users.

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