The disaster operations centre logged 43 flooding-related incidents; 122 power outages across the metropole; nine incidents of trees that had blown over or fallen branches and two incidents where roofs were blown.Disaster Risk Management Centre is coordinating the City of Cape Town’s response to incidents reported during the most recent heavy weather episode. Operationally, the status of reported incidents at present is as follows: . 3640 structures affected in Masiphumelele, Imizamo Yethu, Khayelitsha, Burundi, Nomzamo and Wallacedene. . Fallen trees were reported in Parow, Edgemead, Crawford, Panorama, Durbanville and Brackenfell. . Roads flooded across the city – most notably in Wallacedene, as well as Pelican Park, Ottery and Diep River. . Power outages in Strand, Bonteheuwel, Observatory, Noordhoek, Joe Slovo Park, Athlone, Wynberg, Gugulethu, Nyanga, Sunnydale, Rondebosch, Philippi, Mitchell’s Plain, Hout Bay and Plumstead.“This situation will change as repair teams make their way through the list of reported incidents. We ask that residents please bear with us, as assessments have to be completed for purposes of record before assistance like flood kits can be provided. The City did make emergency shelters available to the affected communities; however, these offers have not been accepted,” says Mayco member for safety and security, JP Smith.Following the latest winter task team meeting on Wednesday 24 July, blockages in the stormwater system emerged as one of the biggest concerns. These blockages are the result of illegal dumping, but also people storing items in the drains. “Another concern raised is the quality of information provided when members of the public log service requests or alert us to emergencies. This has the potential to slow down response times or results in the incorrect agency responding. A simple example is, if the emergency is at City rental stock, we ask that callers indicate such because that too will help determine the correct department to lead the response. Therefore, my appeal to the public when reporting any incidents during heavy weather episodes, but also just in general, is to give as much information as possible, that our response matches their need,” says Smith.The City reminds residents of the following tips when making a call for help: . Once you have dialled the number and are through to the operator, give them your contact number first so they can call you back if you lose connection; . Always give your full name; . Describe your location as accurately as you can as the operator might not know your neighbourhood as you do. . Give the details of your emergency and let the operator guide the conversation; . stay on the line for as long as you can as operators will be able to identify helpful information from the call staying connected.