More buses needed

2019-06-11 06:01

Hout Bay residents say a lot more must still be done to address the challenges they face with the MyCiTi bus services.

Residents are complaining about buses that are way too full. They claim when it is peak hour they can’t stop at all the stops because they are full to capacity and therefore are unable to transport commuters.

Irate commuters recently took to Facebook to voice their anger with some saying they have complained through MyCiTi website, but all they get is a “standard answer” and nothing is done to resolve their problems. They have asked that more buses be added, especially to the 108 and 109 routes.

One of the commuters Zain Peters says he doesn’t enjoy using the MyCiTi buses anymore. “It has become a burden and one is always worried if you will get a bus in time and make it to work on time. We all can’t be squashed in the bus yet we pay for this service,” he says.

Mayco member for transport Felicity Purchase says the City has supplemented the Hout Bay service – route 109 - that operates between Hout Bay, Imizamo Yethu, Sea Point and the Adderley Street station – with additional buses per day during the peak-hours. “This is a temporary arrangement while we monitor the additional passenger demand for the MyCiTi service along this route. An analysis of the passenger demand along this route will determine whether this needs to be a permanent arrangement and if so, the timetables will be amended accordingly,” she says.

The City says the buses are full due to more people making use of the MyCiTi bus service in this area.

Purchase says the additional buses are already operating in this area.

However, residents don’t feel the difference. “It is still a struggle. Buses are way too full and we have to wait longer. The City must relook at this and add more buses because as it stands, the current buses are not coping with the number of people using the buses,” says a commuter Lubabalo Nkayi.

There was also a mention of the City adding more kiosks to the area. However, Purchase says the City does not have any immediate plans to implement kiosk services in this area. “MyCiTi passengers can load Mover points and money on the myconnect cards at Absa automated teller machines (ATMs). Commuters can buy myconnect cards at kiosks, and also load Mover points and money on their cards,” she says.

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