Longer hours are on the cards to reduce long queues at the Fish Hoek traffic licensing office.But the waiting is as a result of the Fica registration process and card payments, says Johan van der Merwe, Mayco member for finance.“Vehicle owners have to undergo the Fica process where they have to verify their identity as well as their physical address and submit proof of their address on an annual basis. This Fica process, together with accepting payment via debit and credit cards, takes additional time,” he explains.To reduce the queues, the City of Cape Town has now asked staff to, where possible, serve customers before the official opening time of 08:00. The office will also remain open “until the last person in the queue has been attended to”, says Van der Merwe.Staff may also be asked to work overtime or be redeployed to hotspots across the city where there are long queues.In the meantime, residents are asked to be patient, subcouncil chairperson Felicity Purchase says. “The staff is suffering from a large amount of abuse from those who don’t want to queue or have the wrong documentation,” she says.Residents are encouraged to ensure they have the correct documentation or make use of alternative methods.“Customers are also encouraged to apply for their vehicle licence online. Residents can pay their vehicle licence using the postal service,” says Van der Merwe. V Apply for your vehicle licence online by visiting www.capetown.gov.za/eservices.