Second phase of basket services to be launched

2019-04-30 06:00
Grant Twigg (right) interacting with Hazendal residents, Peter Fortune and Hilda Fortune at the Athlone Civic Centre.                             PHOTO: Nomzamo Yuku

Grant Twigg (right) interacting with Hazendal residents, Peter Fortune and Hilda Fortune at the Athlone Civic Centre. PHOTO: Nomzamo Yuku

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The City of Cape Town is planning to launch a second phase of the basket services in July following the success of the first phase that ended on Wednesday 24 April.

This was announced by the Mayco member for urban management Grant Twigg during the session held at Athlone Civic Centre.

Athlone was one of the last eight areas to benefit from the first phase.

Other communities that were part of the programme on the day were Hout Bay Harbour, Belgravia, Macassar, Strandfontein, Schotsche Kloof, Sir Lowry’s Pass and Lentegeur.

Ending it off, Twigg says the City can only improve on how the sessions went in all 48 different areas that benefitted since the programme was launched a few months ago.

He says the programme has helped the officials to better understand the citizens and they would hopefully be able to deliver according to their expectations.

He says throughout the programme, the City discovered that people are angry just because there is a lack of communication and they do not know how the City operates.

“City of Cape Town is very big and has various departments. I think we do not expose these departments enough and raise awareness about the services we render. People just zoom in on what they need at the time.”

He says they realised that the lack of knowledge is the reason people end up protesting, and if services are brought to them everyone could be on the same page and have a better understanding when it comes to service delivery.

It is for this reason the City decided to start planning the second phase.

He thanked the officials from various departments and the communities for the positive response and suggestions that have been made to improve the services.

In Athlone, most people inquired about filling forms for small business entities, housing issues, water and electricity.

Sumaya Swarts from Kewtown says she lives with her family of five in a wendy house with no electricity. To be able to get an update on her housing application without any struggle was a relief for her.

She says unlike when she went to the offices, officials were able to explain to her and make her understand the processes.

She has been on the housing waiting list for more than 10 years.

“I go to the housing department in town at least once a month to enquire about my status. I understand there are people before me, but the living conditions are very pressing.”

All she has been getting over the years is that “there is nothing for me yet.”

Another resident, Peter Fortune from Hazendal, went to fill in forms for community services and says he was impressed with the quality “which is different to what you get when you go to their offices.”

George March, chairperson of the local council observed the proceeding of the session in Athlone.

He says the community responded positively and showed the importance of having officials coming to people.

He says the overall issues that need immediate intervention within Athlone and communities within subcouncil 17 include housing, traffic and the improvement of the quality of which basic services such as water and electricity are rendered.

The City of Cape Town is planning to launch a second phase of the basket services in July following the success of the first phase that ended on Wednesday 24 April.This was announced by the Mayco member for urban management Grant Twigg during the session held at Athlone Civic Centre.

Athlone was one of the last eight areas to benefit from the first phase. Other communities that were part of the programme on the day were Hout Bay Harbour, Belgravia, Macassar, Strandfontein, Schotsche Kloof, Sir Lowry’s Pass and Lentegeur.

Ending it off, Twigg says the City can only improve on how the sessions went in all 48 different areas that benefitted since the programme was launched a few months ago.

He says the programme has helped the officials to better understand the citizens and they would hopefully be able to deliver according to their expectations.

He says throughout the programme, the City discovered that people are angry just because there is a lack of communication and they do not know how the City operates.

“City of Cape Town is very big and has various departments. I think we do not expose these departments enough and raise awareness about the services we render. People just zoom in on what they need at the time.”

He says they realised that the lack of knowledge is the reason people end up protesting, and if services are brought to them everyone could be on the same page and have a better understanding when it comes to service delivery.It is for this reason the City decided to start planning the second phase.

He thanked the officials from various departments and the communities for the positive response and suggestions

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