Staff to cut queues short

2020-01-28 06:01
Testing centre clerk Terrance Thandiwe Ncombo is familiar with the hustle and bustle of busy testing centres.

Testing centre clerk Terrance Thandiwe Ncombo is familiar with the hustle and bustle of busy testing centres.

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Gallows Hill driving licence testing centre has been named one of the busiest in the City of Cape Town’s stable of 18 centres.

Acknowledging the strain clerks at the centre take as a result of the long queues and hundreds of daily transactions, three additional clerks have been allocated to the centre.

“The City of Cape Town’s Traffic Service has started the roll out of additional clerks at our testing centres. Three started work in January with 13 more due to start on Saturday 1 February,” says Mayco member for safety and security JP Smith.

Last year, it was announced the service would increase its administrative staffing complement at some of its busier centres with a R4 million injection to improve services. The busier centres were identified as Gallows Hill, Hillstar, Kuils River and Bellville.

“For driving licence renewals only, Gallows Hill averages 415 per week, with total transactions averaging 7 000 per month approximately,” says Smith.

“The clerks perform a range of functions offered at the centre, including driving licence renewals, learner licence bookings and tests, temporary driving licence applications, payments, impounds and fines,” says Smith.

While measures are being taken to ease long queues, Smith says there are still matters outside their control.

“While the City is appointing additional cashiers and clerks to ease the long waiting times, often the delays are beyond our control. The Natis system, which we use to process transactions, is a national system as are the eye testing machines that form part of the licensing applications, (they) often go offline,” says Smith.

  • Gallows Hill testing centre is open from 08:00 to 15:30 daily.


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