Beware of ‘automatic’ Microsoft upgrade

2015-10-15 06:00

I AM writing to warn others of a possible Microsoft scam and to prevent others from losing more than R1 000.

I received an exorbitant account from my service provider for the use of my cellphone and internet bundle, amounting to more than R1 000. According to my cellphone contract, I am billed R189 every month.

The statement reflected that I had used more that 2.7 gigs of data within seven minutes. An internet shop indicated that the gigs had been used by upgrading my Windows 8 to Windows 10. This process was not complete as I would have been liable for another R1000.

Thus the assistant placed a stop on further upgrading. When I use my Word programme, a message offers me the upgrade to Windows 10. Every time I close the message, I indicate that I do not wish to upgrade, thus this automatic upgrade was not requested by me.

This was indicated on my computer in the computer shop.

Consequently I contacted Microsoft on 0800 167 344. A technician assured me that the automatic upgrade could not be done. (He is imparting fraudulent and/or incorrect information.)

Now I am liable for the R1 000. I receive nothing in return. As a pensioner, I did not budget for this waste of money. My service provider has suspended my internet and cellphone usage and I cannot afford to pay this debt which I did not incur. Microsoft has refused to acknowledge their fraudulent action and has refused to assist me.

My warning and/or recommendation to avoid falling into debt not incurred by you is to visit an internet shop and ask that a stop be placed on upgrading and/or installing Windows 10.

Dr LJ Peltz

South Coast

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