Great service from coastal airline

2015-05-28 06:00

IT is not often you hear about outstanding service or get to experience it first-hand.

My mom recently flew to OR Tambo International Airport and was impressed with CemAir’s new aircraft and service. She then flew on to London and returned the same way. However, her London return flight was delayed, hence she arrived with little time to spare to get her connecting CemAir flight.

While she was at customs, she received a call from a very pleasant lady – Yolandi Hein - asking her where she was as boarding was about to close. Mom explained what had happened and they said they would wait for her, but she needed to try and get to the boarding gate within 15 minutes.

Mom explained that she didn’t have her luggage. Hein from CemAir OR Tambo International said not to worry they would make sure her luggage was collected and sent on to her.

True to her word, when mom landed in Margate the ComAir team knew all about the luggage problem and Danie Van der Merwe was in contact with her the following day and true to their word again, her luggage arrived on the evening flight the next day.

Well done and thank you for the outstanding service you provided not even knowing her husband was in hospital so she couldn’t miss the connecting flight.

The reason why she was making use of the service in the first place is that her dad turned 100.

Joeanne Francis

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