Letting the side down

2015-05-21 06:00

A FORTNIGHT ago our team attended the Tourism Indaba South Africa’s tourism showpiece held each year in Durban. Not only is this a major opportunity for our country and province to sell its tourism attributes but also for Durban to do likewise.

To put it bluntly however, the mid-range beachfront hotel we stayed in let the proverbial tourism team down.

Firstly, on arrival one of my colleague’s bed linen had not been properly laundered which resulted in her preference to check out and stay with a family member.

The corridors smelt as if carpets had been steam-cleaned, but had not properly dried and in my unit cockroaches thought it was a good time of year to holiday in Durban.

To compound it all, two of the three rickety lifts broke down on day two, which resulted in much up and down stairs that was an inconvenience and which by the time we left had not been rectified.

I have no doubt that the hotel had guests who were either exhibitors and/or buyers at Indaba 2015 and if their experience was anything similar to what we had to endure, they will be rather reluctant to praise the hospitality in our gateway city.

What is clear is that one poorly managed hotel can spoil things for our sector as well as a destination.

We in the Ugu District are not immune to the vagaries in the presentation of our hospitality and its allied services as one rotten fruit does spoil the basket.

For this reason, our membership personnel do their utmost to ensure that standards are continually aspired to and when the side is being let down every effort is made to rectify the situation.

We as a policy do not recommend any establishment that is not a member of ours and if there are “fly by nights” out there, we encourage them to join so that we can assist them to being a team player when it comes to the reputation of our paradise.

Other than that, being at Indaba 2015 presented us with a number of exciting promotional avenues as well as us being able to expand on our already large contact network within the tourism trade.

Hopefully next year we will have better accommodation - otherwise I may graduate to camping in Albert Park.

Generally we can be justifiably proud of our hospitality offerings - long may it last to the benefit of our tourism reputation

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