Check what you’re being charged at tills

2016-06-09 06:00

WE had an experience recently, which compels me to warn fellow shoppers to check the small print of the advertisements placed by businesses.

We had failed to read the clause on the advert that states “cash only”. On Saturday, we bought some things and, because it was getting late, didn’t check the prices charged at the till. I paid via credit card.

Last night, we checked the slip and found that on a number of items we were overcharged.

I went back to the store to query it and was told that because I paid via credit card, the system automatically charged at the “normal” prices instead of the “special” prices. They pointed out that this it is stated on their advertisement, which we had not seen or read.

Some of the items were highly overcharged - advertised at R25 but charged R42. Now, while I can accept that we didn’t read this clause in their advert, is what they are doing ethical, because at the time we don’t know what the “normal” price was, only the advertised price.

To take my argument further, they can advertise something at R5, but charge you R100 because you don’t know the “normal” price at the time of buying it.

Another reason to always check the prices being charged is that very often the price on the shelf doesn’t correspond to the price scanned when the item is charged at the till.

A further thought that comes to mind, is it not against Banking Legislation in SA to charge a higher price for items, when using a debit or credit card?

Iqbal

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