Consumers urged to use municipal channels for reporting

2016-01-07 06:00

TO enhance our service to communities, the municipality urges customers to report all water and sanitation-related matters directly to the municipality’s customer interaction channels in order for their issues to receive optimal attention.

The municipality has a fully functional 24-hour call centre, SMS line and social network pages, Facebook and twitter for unlimited accessibility to its customers.

These mechanisms are a further commitment by the municipality towards encouraging continuous dialogue­ with communities on the service standards being rendered to them.

Water and sanitation complaints are imperative for the municipality in giving an indication on the level­ service received, hence we have improved our communication systems and channels in which we interact with customers.

We also urge communities to continue being the custodians of our water and sanitation infrastructure by alerting­ the municipality to any problems, such as burst pipes, water leaks, broken sewer lines, no water in their area, and more, that they experience.

The municipality values this symbiotic relationship with our communities and would like to share with them the different ways through which we can be contacted.

For regular updates on the drought and all municipal activities, consumers can log onto our website on or visit our Facebook page, Ugu District Municipality, Twitter: @Ugu_Water or alternatively contact our call centre on 08000 WATER (92837) or 039 688 5830/36 or SMS 44751.

Ugu District Municipality continues to promote working together to create an environment that is friendly, responsive, accountable, effective and efficient for our communities.

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