In another incident Port Shepstone High School pupil Coral-Lee Worsnip said her alleged “system glitch” experience resulted in an assault.Coral-Lee (17) from Umtentweni said when she went to write her learner driver’s test she had previously booked and paid R190 for, she was turned away due to “non-payment”. She said when she tried to resolve the matter an official was “rude” and “violent”. “She [official] was the same woman sitting next to the woman I had dealt with when I came the first time. I feel as if she was defending the woman who took my money, because she knows that trouble was coming her way. I could have appeared as a threat to her, knowing that I had paid and that something fishy was going on,” said Coral-Lee. DA Ward Councillor Dave Watson, who said he had “been following the incident closely”, said this behaviour at the licensing department was “shocking”. “Conditions may be trying there and the tempers get frayed, but that does not excuse potential fraud and wholly unacceptable behaviour by a staff member, if proven by a review of the DVR of the incident,” he said.Ray Nkonyeni Municipality communications officer Nomusa Zulu said the complainant were asked to lay officials complaints with the municipality.“Once that (official complaint) is received the matter will be investigated and the necessary internal disciplinary processes will be initiated and if it is found that any staff member has deviated from policy and/or procedure of the municipality, he or she will have to face the consequences of their actions,” said Zulu.